Countdown Timer Bar by Hextom FAQ

1. Why is the bar not showing up on my website?

Please check the detailed guide here to see the potential reasons

2. The bar covers parts of my website, how to fix it?

If you have checked the question above, and could not find the solution. Please email us and include your store URL; we will investigate it for you.

3. Can I have multiple Countdown Timer Bars on my website?

Yes, you can have unlimited number of bars。

4. Can I add a Countdown Timer near "Add to Cart" button in the product page?

Yes, this is how it looks Demo. This is the guide how to set it up.

5. What is the timezone for the timer?

It users your local time zone. Other visitors will see the exact same timer as you see on your website.

6. I have installed other bars designed by Hextom, can they work together with Countdown Timer Bar?

Yes, all the bar Apps (FSB, QAB, ECB, CTB) can work together. If you would like to have more than one of them to display on the same page at the same time, please check detailed guide here.

7. Which countdown type shall I choose (Use cases for Type A, B, C, and D)?

Use Case for Type A, generic countdown

Use Case Type B, periodic countdown

Use Case for Type C, daliy countdown

Use Case for Type D, super flash sales countdown

8. What features are offered in the premium plan (compare to the basic plan)?

With Free plan, you could configure multiple bars, but only one could be active.
With Premium plan
1. Visitor Source Targeting, You can created different bars for visitors come from different social channels, such as your Facebook ads, Twitter posts, Pinterest pins, etc. So they see a countdown timer bar that is in tune with the ads that attracted them. This smooth and packaged experience, on top of the sense of urgency, converts more visitors to paid customers
2. Performance Tracking, App tracks the times of displays and clicks of each bar, and presents in the table below. You could optimize the message, countdown time, and style of the bar based on these metrics.
3. Bar background image, use a holiday themed bar background image to make your whole site more relevant to the shopping season.
4. Upload your own background image, Put your own branding on the bar; Use product image on the bar. This opens up a lot of possibilities.

9. How much is the premium plan?

The premium plan is $9.99/mo.


10. Cancel the Premium plan

To cancel the premium plan:

  • Uninstall the Countdown Timer Bar app
  • Install the Countdown Timer Bar app again

 Your Countdown Timer Bar will be switched to the free plan immediately. All your previous settings will be kept as is.


11. Multilingual messages for different customers

To show a message in your language, you can simply put the message in your language into the “Text” related fields. Our Geo Target feature will be very helpful if you would like to show the message only to the customers from the corresponding countries.

If you like showing bilingual messages, 2 active bars will do the work with different Geo Target settings.

If you could not find answers above, please email us and include your store URL; we will help you out.