Quick Announcement Bar by Hextom FAQ

1. Why is the bar not showing up on my website?

Please check the detailed guide here to see the potential reasons


2. The bar covers parts of my website, how to fix it?

If you have checked the question above, and could not find the solution. Please email us and include your store URL; we will investigate it for you.


3. Can I have multiple Quick Announcement Bars on my website?

Yes. In the premium plan, you can have unlimited number of bars.
If you would like to have multiple bars display on the same page, you could put them in rotation. Check the detail guide here on how to create the rotation bars.


4. I have installed other bars designed by Hextom, can they work together with Quick Announcement Bar?

Yes, all the bar Apps (FSB, QAB, ECB, CTB) can work together. If you would like to have more than one of them to display on the same page at the same time, please check detailed guide here.


5. What features are offered in the premium plan (compare to the free plan)?

With Free version, you could configure multiple bars, but only one could be active.
With Premium version
1. Multiple active bars, unlimited active bars on different pages, and/or target different geo locations, and/or during different time periods.
2. Bar Rotation, all activated bars can be set to display in rotation.
3. Auto-scheduling, you can configure all the announcement bars for the next month, then sit back and relax. The App automatically displays them based on the schedule.
4. Performance tracking, App tracks and presents the number of clicks, you could optimize the message and style of the bar based on this metric.
5. Visitor source target, You can setup the bar displays only to visitors from certain source, such as Facebook, Twitter, Pinterest, Instagram, etc
6. Bar background image, use a holiday themed bar background image to make your whole site more relevant to the shopping season.
7. Upload your own background image, Put your own branding on the bar; Use product image on the bar. This opens up a lot of possibilities.


6. How much is the premium plan?

The premium plan is $4.99/mo.


7. How to create multiple bars in rotation?

Here is the detailed guide here.


8. Cancel the Premium plan

To cancel the premium plan:

  • Uninstall the Quick Announcement Bar app
  • Install the Quick Announcement Bar app again

Your Quick Announcement Bar will be switched to the free plan immediately. All your previous settings will be kept as is.

 

9. Multilingual messages for different customers

To show a message in your language, you can simply put the message in your language into the “Text” related fields. Our Geo Target feature will be very helpful if you would like to show the message only to the customers from the corresponding countries.

If you like showing bilingual messages, 2 active bars will do the work with different Geo Target settings.

 

If you could not find answers above, please email us and include your store URL; we will help you out.