Guides — CTB FAQs

How to display / exclude the bar on selected pages?

CTB FAQs ECB FAQs FSB FAQs QAB FAQs

Display the bar on selected pages: You can use the "keywords" option to display on multiple pages. For example, you want to display two pages: https://your-domain/display-on-this-page-a https://your-domain/display-on-this-page-b You can achieve it by entering the "URL keywords" to the field: display-on-this-page-a display-on-this-page-b Exclude the bar on selected pages: When you want to exclude multiple pages, it is the same logic. For example, you want to display two pages: https://your-domain/exclude-on-this-page-a https://your-domain/exclude-on-this-page-b You can achieve it by entering the "URL keywords" to the field: exclude-on-this-page-a exclude-on-this-page-b You could use commas to separate the multiple keywords. We attached a screenshot for your reference.  

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How the Interval Seconds work?

CTB CTB FAQs ECB ECB FAQs FSB FSB FAQs QAB QAB FAQs

The interval time is designed for controlling the display so it won’t be annoying.   In terms of the best practice, 10 - 30 seconds are great. It won’t be annoying and the customer will still see the information occasionally. If you are interesting on how the interval time works, please keep reading.   So here is how the interval works: Let’s say: your “Interval Seconds Between Displays” is set to 20 seconds your "Seconds To Display Before Retraction” is set to 10 seconds When a customer visits the website, the bar will display right away. The interval time won’t...

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Why the bar doesn't fit when I resize my browser?

CTB CTB FAQs ECB ECB FAQs FSB FSB FAQs QAB QAB FAQs

To have the best user experience and design, the bar is dynamically calculating its own height based on the configuration.Therefore, the height is a fix number hence it doesn’t change when you play around the width of the browser. When you refresh the page, the bar will display as you expect it. So here is why we design the bar like this: According to our user cases, the eCommerce customers won’t play the width of a browser like a developer.In addition, mobile users won’t be able to change the width of a browser on there mobile. And most eCommerce users...

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Multiple Bar Apps Work Together

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I have installed other bars designed by Hextom, can they work together with Free Shipping Bar? All the bar Apps (FSB, QAB, ECB, CTB) can work together. If you would like to have more than one of them to display on the same page at the same time. There are 2 methods,  1. Please them at different positions; for example one at the top and the other at the bottom. 2. You could use the "placeholder" option, last one under the "position" settings in the bar configuration. With this feature, you could place both bars to the desired positions in your...

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How to cancel the Premium plan?

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To cancel the premium plan: Uninstall the app Reinstall the app again Your app will be switched to the free plan immediately. All your previous settings will be kept as is.

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