SSA — SSA FAQs

Why my zero-stock product doesn't get hidden? Hide-out-of-stock automation is trigger based, and it would not run by itself unless the conditions are met. Therefore, in this case, only the product is ordered and its inventory level becomes to 0, then the automation will hide it. If the inventory is already 0 before, then it would not trigger the automation. All the products that already have 0 stock level but are still published would not be handled by this automation. However, all the products that have 0 stock after new purchases will be hidden by the automation.  

Too Long; Don't Read The App does not have any automation and permission to update the order shipping info.  This is a confusing message from Shopify. We are aware of this, and we have notified Shopify about that. Detail Explanations If any aspects of the order, such as tags or note, is updated via API calls, the first name in the shipping address field will be updated with the certain auto-check algorithm at the Shopify side automatically. Here are our findings, If the first name in the shipping address has space, for example, first name is "Steve ", after an API triggered an update,...

In SSA, each automation rule has 2 parts. One is the trigger. You could have one or multiple events as the trigger, for example "an product is ordered" "an product is ordered" + "this product is from vendor Hextom" Note: if there are more than one events in the trigger part, in order to have the trigger take effect, all events need to happen The second part is action. Similar to trigger, you could have one or multiple actions, for example, "send an email to Hextom with the order/shipping info" "send an email to Hextom with the order/shipping info" and "tag...

Why my automation doesn't fire off? 1. Please wait for a couple of minutes There could be a couple of minutes delay. The automation will be triggered immediately, but it could take a couple of minutes to complete the processing and show up on your dashboard. The delay is based on the number of tasks that needs to be processed in the queue. 2. Double check your tags Our App checks the vendor info as case sensitive. We would recommend to either to create more automation to cover the different case, or update the product vendor info so they can be...